Contact
One inbox, read by the same small team that draws the animations and runs the site. No ticket queue, no phone tree, no chatbot.
Anything about the product, an order or the license goes to the same address. These details get you an answer in one reply instead of three.
Ask before you ship if you are unsure whether a use is covered. We answer licensing questions in writing, so you have something to forward to a client or a marketplace reviewer.
Failed payments, missing tokens, invoices and refund requests. Include the order id from your billing page and the email address the account uses.
Tell us the preset, the browser and its version, and what you expected to see. Export problems are usually reproducible, and a clear report tends to become a fix the same week.
If you believe anything in the library infringes your rights, send the page URL and what the claim is. We take the item down while we look into it rather than after.
Access, correction, export or deletion of your personal data. Write from the address on the account so we can be sure the request is yours.
Interviews, reviews, integrations and bulk licensing for a team. Say what you are working on and when you need an answer by.
Messages are read every working day and we aim to reply within two business days. Billing and takedown requests jump the queue. If a reply has not arrived after three days, send the message again, since mail filters occasionally eat the first one.
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Editing and previewing are free. You only spend a credit when the finished file lands on your machine.
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